We encourage feedback in our services, here are some comments recently received.
Family feedback received in May and July 2021
So grateful that my son is part of The Grange Family. He has such good support from all the staff from care to social activities. He considers The Grange to be his home now and enjoys the friendships and support of other residents. I am confident of the support of the management team in keeping me informed of all developments within The Grange.
My daughter has lived at The Grange for some years. I have been happy with the excellent level of care she has and continues to receive at The Grange. The care staff really do care about the residents and it shows. As a parent, I am very grateful there is such a placement for my daughter and very much hope she will continue her future with you all.
I can’t thank the staff enough for the outstanding care they have provided during the Covid19 pandemic. They have gone above and beyond to ensure the residents’ remained safe and happy.
I am truly grateful for the support all the staff provide for my son at The Grange. The Grange is a an exceptionally, caring residential home and it is the staff that ensure the continuity of this.
The undergoing renovations are big improvement in an already homely atmosphere and happy environment The new Activities Room is obviously going to add greatly to the stimulation, education and enjoyment of the residents
The Grange is a unique residential home where staff go above and beyond to provide care, guidance and great senses of humour enabling our son to feel secure and live life to his potential.
All the staff at The Grange, management, day time and night time care staff, focus on each, individual resident’s wellbeing. The staff are extremely creative and resourceful in providing social and individual activities for the residents to enjoy. We can not thank all the staff enough for their amazing skills in keeping all the residents safe, supporting their well being and keeping a positive focus throughout the Covid19 pandemic.
Fabulous, amazing, caring, unique residential care home.
I was delighted at the level of professionalism and care demonstrated by both members of staff who attended the hospital visit.
Our experience of working with The Grange (2016) Ltd has been overwhelmingly positive. We have been really impressed by the way the staff have taken on the principles of care that we have been advocating. They have not only taken it for this client – but for the service as a whole. We couldn’t ask for more really!
It is refreshing to see carers that appear to know to person really well, fully aware of the person views and wishes, the little signs to look out for indicating the person feelings such as pain, stress etc.